This statement relates to Zeus.Holiday Apartments, operated by Zeus.Holiday PC, privacy practices in connection with this website. We are not responsible for the content or privacy practices of other websites. Any external links to other websites are clearly identifiable as such. Some technical terms used in this statement are explained at the end of this page. This is the statement of how The Zeus.Holiday Apartments, operated by Zeus.Holiday PC applies the data protection principles to data processed on this website. It is provided to fulfil our obligations under the General Data Protection Regulation (GDPR), which requires greater transparency with regard to your personal information, and which gives you greater control over how we use it.
Go to one of the links below to read a specific section:
Who we are?
The information we collect about you
When we collect and use data about you
Who we share your information with
Security and retention procedures
Your individual rights
WHO ARE WE?
Throughout this privacy statement, “we”, “us”, “our” and “ours” refer to The Zeus.Holiday Apartments and Zeus.Holiday PC “Zeus.Holiday PC” operator of The Zeus.Holiday Apartments. The Zeus.Holiday Apartments and Zeus.Holiday PC having its registered office: Vasileos Pavlou Ave, 90 Voula, Attiki, GREECE with registered number at the General Electronic Commercial Registry (G.E.MI): 146443603000. We fully respect your right to privacy, any personal information, which you volunteer to The Zeus.Holiday Apartments and Zeus.Holiday PC will be treated with the highest standards of security and confidentiality.
THE INFORMATION WE COLLECT ABOUT YOU
1. Personal Information As defined in GDPR, personal information is “any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier”. It is information that identifies you as an individual or relates to an identifiable individual. We may collect various personal information which you provided us with: • Contact information, including: title, name, postal and email address and phone/mobile number. • Information about your preferences for your stay. • Transaction information, including payment and reservation information and booking details. • Business information from our corporate customers, including job title, employer details (company name and business postal address) as well as booking type preferences. 2. Sensitive Personal Information The term “sensitive information” called in GDPR “special categories of personal data”, refers to information related to your physical or mental health, racial or ethnic origin, political opinions, religious or other beliefs, your sexual life, genetic data, biometric data (if used to identify an individual) or trade union membership. In general, we do not collect sensitive information unless it is volunteered by you. We may use health information provided by you to meet your particular needs during your stay. For example such as any mobility restrictions or specific meal preferences. 3. Information from online activities We collect information about your internet activity using the technology known as cookies, which can often be controlled through internet browsers. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Statement. With your permission, we may collect certain information, like your IP address, or browser, and information about your computer’s operating system, application version, language settings and clickstream data which shows the traffic of your visit around this website (for example pages accessed and documents downloaded). We also collect the previous website address from which you reached us and the domain name used (for example .i.e., .com, .org, .net) If you’re using a mobile device, we might also collect data that identifies your mobile device, device-specific settings and characteristics and latitude/longitude details. If you see our marketing ads on different websites. This is because we may show adverts we think will be of interest to you based on your activity on our site such as visiting certain pages or special offers through our advertising partners. Read more about our Cookie Statement. Our advertising partners include Google and, using the Google Display Network and in compliance with their strict advertiser policies, adverts can appear on third party sites. 4. Personal information from children We do not administer bookings from children under 18 years old and we do not knowingly collect their personal information. As a parent or legal guardian, you should not allow your children to submit their personal information without your permission. 5. Personal data you give us about others In situations when you: 5.1. Stay with other guests whose details you may provide as part of the reservation; 5.2. Make a reservation on behalf of someone else; 5.3. Purchase our gift card with the delivery service to another recipient than related to you;
You should only provide us with information about other people if you have their permission to do so. It’s your responsibility to ensure that the other person is aware that you have done so and that this individual has accepted that we use their personal information as outlined in our Privacy Statement.
WHEN WE COLLECT AND USE DATA ABOUT YOU
2. To provide our products and services to you and perform our contract with you, we collect data about you from other source: We may also collect your personal information from other sources, third parties. We may then combine this information with information that was given to us and information we collect about you. This may include information from your travel agent, online companies who’s websites allow you to book various travel services (e.g. Booking.com, Expedia) and other partners. We may use this information for the purposes described in this Privacy Statement.
WHO WE SHARE YOUR INFORMATION WITH
Our commitment is to protecting your privacy. We protect your information from unauthorised use or loss and will only pass your data to our business partners, to fulfil your requirements, improve our services or where we are required to do so by law. We use a range of third parties to provide services – either directly or indirectly. Where relevant, these companies are required to comply with our data privacy and information security standards when handling personal data and we aim that they do not compromise your personal data and information. We may share your personal data and information if we believe in good faith that such disclosure is authorized by law or is necessary to protect your personal safety. Such disclosure may include a cross-border transfer of personal data and information. If legally compelled to disclose your information to a third party, we will use commercially reasonable efforts to notify you in advance of a disclosure unless legally prohibited.
SECURITY AND RETENTION PROCEDURES
We take security responsibilities seriously, employing the most appropriate physical and technical measures, including staff training and awareness and we review these measures regularly. We will keep your personal data for as long as it is necessary to enable you to use our services, to provide our services to you, unless a longer retention period is required. This is to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Statement. If you have a question about a specific retention period for certain types of personal data we process about you, please contact us via the contact details provided below.
YOUR INDIVIDUAL RIGHTS
All customer complaints are promptly escalated to the relevant manager. We deal with all complaints fairly and promptly and all issues are resolved as quickly as possible. Where any customer is dissatisfied with the outcome of our efforts to resolve their complaint, the matter will be raised with senior management. Where any customer remains dissatisfied, they are notified of their rights to refer their complaint to the relevant Ombudsman.
What are Cookies? Cookies are small text files stored on your device by a web browser (e.g. Internet Explorer) that hold information about your previous visits to our site. On returning to our site this stored information is fed back to us allowing us to offer you a more personal browsing experience. By using our site you consent to cookies being used in accordance with our policy. For more information on cookies, visit www.ico.org.uk or www.dataprotection.ie
Why are we telling you this? EU law requires website operators to ask for permission before using certain kinds of cookies. To ensure you are completely aware of the types of cookies we use and to enable us to continue to bring you the best possible browsing experience, we are giving you a detailed outline of the cookies we use and their unique role in your browsing experience.
What cookies do we use? Our website uses the following types of cookies: 1. Strictly necessary cookies – These technical cookies enable you to navigate our site and gain full access to its features and secure areas. Without these cookies essential services, you have asked for, cannot be provided. 2. Functionality cookies – These cookies remember choices you made on previous visits to our site such as your username, language or region so we can provide enhanced, more personal features. They can also be used to remember changes you’ve made to text size, fonts and other parts of web pages you can customise. Functionality cookies can also be used to provide services you have previously asked for such as watching videos or commenting on a blog. The information collected by these cookies may be anonymised and they cannot track your browsing activity on other sites. 3. Performance cookies (Google analytics cookies) – These cookies remember information about how you and other customers use our website. This gives us vital information such as which pages are visited most often and if customers are receiving error messages from certain pages. The role of these cookies is to allow us to analyze and improve the performance of our website ensuring you receive a consistent look, feel and shopping experience. Performance cookies don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous. 4. Targeting or advertising cookies – These cookies are used to show you Zeus.Holiday advertisements on other websites. This is called ‘retargeting’ and these cookies remember that you have visited our website and the information is shared with other organizations such as third-party advertisers. Third-party advertisers, including Google, use first-party cookies (such as Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve advertisements based on someone’s past visits to our Website. When one of these adverts is presented to you on a site there will be a quick and easy way to click in and opt out of receiving further adverts.
Managing Cookies Can I disable cookies from your website? It is possible to stop your browser accepting cookies from particular websites. However, disabling cookies from our site will mean you lose a lot of functionality, which will have a detrimental impact on your browsing experience and mean that you only have limited access to personalized areas of the site.
How to block or delete cookies We have explained to you what cookies are and what they do, you can delete or disable cookies if you want to and the links below will explain how to do this. It is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some of the functionality of the website by blocking strictly necessary cookies that are outlined above. If you wish to restrict or block the web browser cookies set on your device, you can do this through your browser settings; the Help function within your browser explains how to change these settings. Microsoft Internet Explorer – How to delete cookies in Microsoft Internet Explorer Google Chrome – How to delete cookies in Google Chrome Firefox – How to delete cookies in Firefox Safari – how to delete cookies in Safari You can also visit www.allaboutcookies.org, which contains comprehensive information on how to manage cookies on a wide variety of desktop browsers.
GLOSSARY OF TECHNICAL TERMS USED
• Web browser; the piece of software you use to read web pages. Examples are Microsoft Internet Explorer, Netscape Navigator and Opera. • IP address; the identifying details for your computer (or your internet company’s computer), expressed in “internet protocol” code (for example 192.168.72.34). Every computer connected to the web has a unique IP address, although the address may not be the same every time a connection is made.
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